Iskandar Puteri, Johor, April 27- Outsourcing Malaysia (OM), a chapter of the National ICT Association of Malaysia (PIKOM), launched its southern office in Iskandar Malaysia in tandem with the rapid growth of the GBS (Global Business Services and Shared Services & Outsourcing SSO) industry in Iskandar Puteri, Iskandar Malaysia.
The office, part of OM’s initiative to establish world-class GBS eco-systems across Malaysia, will facilitate the growth of the local industry while enticing the world to Malaysian shores.
The Malaysian Investment Development Authority (MIDA) and i2M Ventures Sdn. Bhd – a wholly owned subsidiary of Khazanah Nasional Berhad are among OM’s strategic partners responsible for the development of strategic investment promotion initiatives for the Global Business Services (GBS) and Shared Services & Outsourcing (SSO) sector in Iskandar Puteri, Iskandar Malaysia.
OM's office is also part of its commitment to support industry members who have established operations in Iskandar Puteri via the GBS Iskandar initiative. As part of its activities with GBS Iskandar, OM will work closely with the government and GBS companies in developing key areas such industry knowledge, talent pool, technology, legal frameworks on intellectual properties and more.
GBS Iskandar is an initiative by i2M Ventures and it is a specialised programme to facilitate businesses to locate GBS Operations in Iskandar Puteri, Iskandar Malaysia. With GBS Iskandar, companies will be able to enjoy expert facilitation in order to meet their GBS location requirements, covering key areas such as talent, infrastructure, livability and incentives.
Thus far, nine companies have established outsourcing centres and back office operations in facilitated by GBS Iskandar. They include Frost & Sullivan, Courts Asia, Vistra, Imagineering Institute, Nityo Infotech, Odinsoft, Brandt International, VTC and DayThree. The latter three are OM member companies.
With its unique value proposition, GBS Iskandar is poised to strengthen Malaysia’s competitive ability to capture a larger share of the growing global business services market pie, which is expected to reach RM6.5 billion by 2020. To date, GBS Iskandar has created over 2,800 professional jobs within the GBS sector while successfully attracting over RM1.4 billion (USD315 million) in committed investments.
The local GBS sector is expected to see a compounded annual growth rate (“CAGR”) of 10%-15% for the next three years[i]. In 2016 alone, more than 6,000 skilled jobs were created for 85,000 jobs – surpassing the target set for jobs to be created by 2017.